Returns / Exchanges
What is your return and exchange policy?
We gladly accept returns or exchanges of unworn and unwashed items within 30 days of purchase. (Please note: Holiday designs must be received at least 3 days before the holiday.)
Just return the items with a copy of your packing slip and return/exchange instructions.
For returns, we will refund the product price to original form of payment. Shipping is non-refundable.
For exchanges, just return item to us with original order number and exchange instruction (correct size, etc.).
Once received, the replacement generally ships the next business day.
Products should be returned to:
4992 Allison Pkwy, Suite D
Vacaville, CA 95688
Shipping Related Questions
I am having this order sent as a gift. Will the prices be included with the order?
No, the packing slips do not contain pricing or billing name/address information. Packing slips only include the ship to name/address, order date, order number and list of items ordered. If sent as a gift, the purchaser's name will not be listed. If ordering as a gift, and you want the recipient to know who it was from, be sure to place a "note" on the order during check out.
How long will it take to ship my order?
Orders, including express orders, ship within 3 business days. Custom Pet Tees take a few additional days to process. Products are shipped from California. Shipping days are Monday through Friday, with the exception of holidays.
Animal Hearted observes all US holidays.
Christmas: Observed December 26, 2016
New Years Day: Observed January 2, 2017
Martin Luther King Day: January 16, 2017
President’s Day: February 20, 2017
Memorial Day: May 29, 2017
Independence Day: July 4, 2017
Labor Day: September 4, 2017
Columbus Day: October 9, 2017
Veteran’ Day: November 10, 2017
Thanksgiving: November 23, 2017
Christmas: Observed December 25, 2017
New Years Day: January 1, 2018
Martin Luther King Day: January 15, 2018
President’s Day: February 19, 2018
Memorial Day: May 28, 2018
Independence Day: July 4, 2018
Labor Day: September 3, 2018
Columbus Day: October 8, 2018
Veteran’ Day Observed: November 12, 2018
Thanksgiving: November 22, 2018
Christmas: December 25, 2018
Can I track my order?
Orders over 2 ounces can be tracked within the US. When your order is packed and ready to go, you will receive an email with a tracking number. Once you receive that tracking number, your package is ready for the postal pick-up. Tracking will begin once the postal service make the initial scan. The postal service picks up packages Monday - Friday, excluding holidays.
It can take up to 36 hours to appear in the tracking system. You can track your order on the USPS web site. Please note that international orders are only tracked within the US. After it leaves the US, it becomes the property of the regional postal system and is no longer tracked by the USPS.
Once your package leaves our warehouse, we no longer have control over it. We cannot change the address or redirect it to another address. If we ship your package to the address you provided and it is returned, we will issue a credit for the product price less a 15% restocking fee. Shipping is non-refundable.
How long will it take to receive my order?
We use USPS for shipping all our packages. General delivery times are:
USPS First Class Mail: 3-10 business days after ship date. Tracking information is available for packages over 3 ounces. This is an estimated delivery time, not a guaranteed delivery.
USPS Priority Mail: 1-4 business days after ship date, depending on region. Tracking information is available. This is an estimated delivery time, not a guaranteed delivery.
USPS Express Mail: 1 - 2 business days after ship date, depending on region. Tracking information is available.
USPS First Class International: 2-8 weeks after ship date. Most international orders are delivered in 10 - 21 days. Detailed tracking information is not offered with this service. Tracking is only within the US.
The international ship times vary greatly by region. During non-peak seasons, most Canadian orders are received within 10 days, while some remote international locations may take up to 8 weeks. Please be aware that we are not responsible for lost, stolen or misdirected packages.
Do you ship worldwide?
We ship to most international locations. At this time, we are not able to ship to the following countries:
Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d’Ivoire), Liberia, Mexico, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, and Venezuela.
Special note for international orders:
Import duties, taxes, charges, and/or Value-Added Taxes (VAT) (customs fees) are not included in the item price or shipping cost of your order. These charges are the buyer's responsibility. These fees are calculated at the shipping destination and must be paid upon delivery. Fees will vary, depending on the destination country. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.
Animal Hearted is located in the US and all orders are processed in US dollars. International customers are encouraged to pay using PayPal.
I never received my package. What do I do?
If you have not received your package within 30 days (US) or 40 days (international) please contact USPS. Use the tracking information that was sent to you and file a form to trace your order. You can find that on their web site:
They will guide you through the process of trying to find your missing package. Please be aware that we are not responsible for lost, damaged, stolen or misdirected packages.
What if I received a damaged or incorrect product?
It doesn't happen often, but if you receive a defective or incorrect item please complete the contact form. Let us know your order number and what you received. We will contact you within 24 business hours.
Product Related Questions
What size do I order?
The basic size chart is located in each product description. You can also find more detailed information on our size chart page. The best way to find your size is to measure your favorite t-shirt.
Width: Measured across the garment one inch below the armholes.
Length: Measured from neck trim down to the bottom of the garment.
How is your apparel printed?
All of our tees are printed using top of the line water based inks. This process makes for an extremely comfortable print, as the ink is absorbed into the fabric rather than sitting on top of it. Once you wash your garment for the first time, the ink will completely set into the fabric.
What is the quality of your apparel?
We print on high-quality apparel made of one of the following: 100% ringspun cotton, poly/cotton mix, poly/cotton/viscose, or tri-blend fabric.
Does your apparel shrink?
If you plan on washing/drying your garments frequently, our shirts will shrink between 3-5%. If you do not want your products to shrink - we recommend washing your products in cold water and hang drying them only.
Order Related Questions
How do I use a discount code?
On occasion, Animal Hearted will offer discounts. To apply the discount code, the first step is to begin the checkout process. After entering the billing and shipping information, click “continue to next step.” The next screen will allow you to enter your discount code. Only one discount applies.
Email address for news, events and promotions:
By providing an email address when 1) creating an account with Animal Hearted, 2) making a purchase from the website, and/or 3) signing up for our Newsletter, Animal Hearted may email you about special promotions, product updates and/or events. You can unsubscribe at any time.
Can I exchange an Item I received for free?
At times, we may include a factory second item free of charge with an order. These items can not be exchanged, returned, or issued a credit or refund. If you do not like or or can not use the free gift, feel free to re-gift it! Pass it along to someone else you think might be able to enjoy it!