What size do I order?
The basic size chart is located in each product description. The best way to find your size is to measure your favorite t-shirt. Please note that our women's tees and tanks are a JR fit, so they do run small. Please check product measurements.
Width: Measured across the garment one inch below the armholes.
Length: Measured from neck trim down to the bottom of the garment.
What is your return policy?
We gladly accept exchanges and returns of unworn/ merchandise in new condition. Simply return it within 10 days of delivery. Exchanges will be processed the day they are received. Refunds will be processed to the original form of payment. Shipping is non-refundable.
I am having this order sent as a gift. Will the prices be included with the order?
No, the packing slips do not contain pricing or billing name/address information. Packing slips only include the ship to name/address, order date, order number and list of items ordered. If sent as a gift, the purchaser's name will not be listed.
How long will it take to ship my order?
Orders generally ship within 7 business days. During the holidays there may be unexpected delays. Shipping days are Monday through Friday, with the exception of holidays. Animal Hearted observes all US holidays.
For orders with multiple items, they may ship at separate times from different warehouses. Notifications and tracking information for each shipment will be sent via email.
Can I change or cancel my order?
Once your order is placed we send it to one of our fulfillment centers. Once they are sent for fulfillment, they cannot be canceled, changed or redirected to another address. If we ship your package to the address you provided and it is returned, we will issue a credit for the product price less a 15% restocking fee. Shipping is non-refundable.
Can I track my order?
Orders over 3 ounces can be tracked within the US. When your order is packed and ready to go, you will receive an email with a tracking number. Once you receive that tracking number, your package is ready for the carrier pick-up. Tracking will begin once the carrier makes the initial scan. It can take up to 48 hours to appear in the tracking system.
How long will it take to receive my order?
General delivery times in the us are 3-10 business days after ship date. This is an estimated delivery time, not a guaranteed delivery. US packages are considered delayed if they have not been received within 14 days.
International orders generally arrive in 10-21 business days after shipping. During peak seasons, there are generally delays. International packages are considered delayed if they have not been received within 40 days.
Special note for international orders:
Import duties, taxes, charges, and/or Value-Added Taxes (VAT) (customs fees) are not included in the item price or shipping cost of your order. These charges are the buyer's responsibility. These fees are calculated at the shipping destination and must be paid upon delivery. Fees will vary, depending on the destination country. Please check with your customs office to determine what these additional costs will be prior to placing your order.
I never received my package. What do I do?
If you have not received your package within 14 days (US) or 40 days (international) please contact the carrier. Use the tracking information that was sent to you and file a form to trace your order.
They will guide you through the process of trying to locate your missing package. Please be aware that we are not responsible for lost, damaged, stolen or misdirected packages.
How is your apparel printed?
All of our tees are printed using top of the line water based inks. This process makes for an extremely comfortable print, as the ink is absorbed into the fabric rather than sitting on top of it. Once you wash your garment for the first time, the ink will completely set into the fabric.
Does your apparel shrink?
All of our apparel contains cotton, and cotton will shrink. Our cotton 100% cotton tees are preshrunk using an extensive process, but you can expect some additional shrinkage. If you plan on washing/drying your garments frequently, our shirts may shrink between 3-5%. If you do not want your product to shrink - we recommend washing in cold water and hang drying them only.
Email address for news, events and promotions:
By providing an email address when 1) creating an account with Animal Hearted, 2) making a purchase from the website, and/or 3) signing up for our Newsletter, Animal Hearted may email you about special promotions, product updates and/or events. You can unsubscribe at any time.